How does Tru organizer handle duplicate photos?
If two of your source folders contain the same photo/video file, Tru will ask you to either save it in the 'likely Duplicate' folder( created within the destination folder) or keep it in the source folder itself.
Can I associate multiple source folders?
Yes, with Tru you can associate as many folders as you want. It will organize them all in the destination directory, flawlessly.
How many photos and videos can I organize if I have Tru Basic plan?
In the Basic plan, you get a FREE quota to organize 5000 photos or videos (one-time), only. To organize unlimited photos and videos, you will have to upgrade to a Premium plan.
Is internet access necessary?
Not necessarily. Tru doesn't require an internet connection for photo organization, but there are some processes running in the background that needs an internet connection. Tru is designed to work on a low-bandwidth connection as well.
Does Tru pick up folders and sub-folders automatically?
Yes, Tru automatically picks up all sub-folders from the connected folders and organize photos/videos from all folders and sub-folders.
Do Mac and Windows have the same login? Can I use my single subscription for both Mac and Windows?
Yes, the same login is applicable to the Photo Organizer for Windows as well as to the Photo Organizer for Mac. Yes, Tru subscription is valid for both Mac and Windows versions. In fact, you can use same login details on different Tru instances.
What about my privacy? Do you keep my photos on your servers?
We are fully committed to privacy. Tru Photo Organizer doesn’t keep or store any of your photos or videos on our servers, at all - in fact, the photos are directly moved from your source folder to the destination folder without touching the Tru servers.
Is Tru resource hungry? Can I work on my computer while Tru organizes photos?
Tru Photo Organizer is designed to consume very little resources on your computer so it can run in the background and you can continue to work on whatever you need.
What will happen if I rename some of the source folders?
If you rename an associated source folder, Tru won't be able to organize photos from that folder. This is because the file path changes. If you rename a folder and then associate it, Tru will consider the new folder name and organize it.
How can I contact the customer support team?
We make every effort to respond as quickly as possible, and most queries are answered within 24 hours. For any question or help on Tru Photo Organizer, you can email us at firstname.lastname@example.org.